> ## Documentation Index
> Fetch the complete documentation index at: https://redo-44af351d-docs-returns-email-query-param.mintlify.site/llms.txt
> Use this file to discover all available pages before exploring further.

# Global-e

> Manage cross-border returns with Global-e for international shipping and duty recovery

export const integrationProvider_0 = "Global-e"

## What is Global-e?

Global-e is a cross-border e-commerce platform that manages international
shipping, taxes, duties, and currency conversion. It enables merchants to sell
and ship internationally while handling the complexity of localized pricing,
compliance, and logistics.

## What Does the Integration Do?

The Redo and Global-e integration handles several aspects of international
returns:

* **Return labels** — Redo uses Global-e's return labels (via DHL) so merchants
  can participate in duty drawback programs to recoup duties and fees. Global-e
  only offers this benefit when their return labels are used.
* **Country-based return fees** — Global-e charges different return fees based on
  the customer's country, presented in the shopper's local currency.
* **Direct refunds** — Since payments for Global-e orders are not housed in
  Shopify, Redo refunds directly through Global-e rather than through Shopify.

<Warning>
  Exchanges are not recommended for international orders processed through
  Global-e. If exchanges are offered, the merchant assumes full responsibility
  for duties and fees and loses the cost recouping benefits of processing returns
  through Global-e.
</Warning>

<Info>
  An order must have a status of **Dispatched** (equivalent to "fulfilled") in
  Global-e before it can be returned.
</Info>

## How to Set It Up

<Steps>
  <Step title="Navigate to Integrations">
    In the Redo merchant dashboard, go to **Settings** > **Returns & Claims** >
    **Integrations**. Find the Global-e integration and click **Connect**.

    <img src="https://mintcdn.com/redo-44af351d-docs-returns-email-query-param/kil2zkChbDOIEBUl/docs/images/integrations/global-e/Connect-GlobalE.png?fit=max&auto=format&n=kil2zkChbDOIEBUl&q=85&s=85ec2f7818e587477a527a49d3bfec11" alt="Connect Global-e dialog" width="932" height="1154" data-path="docs/images/integrations/global-e/Connect-GlobalE.png" />
  </Step>

  <Step title="Enter API Domain">
    Enter your **Global-e API Domain** (e.g., `api.globale.com`).
  </Step>

  <Step title="Select Provider Types">
    Select the services that Global-e will provide for your store:

    * **Refund** — Redo processes refunds directly through Global-e
    * **Shipping** — Redo uses Global-e's return labels

    You can select one or both depending on your needs.
  </Step>

  <Step title="Choose Authentication Method and Log In">
    Select your authentication method — **Username & Password** or **Merchant
    GUID** — and enter your Global-e credentials.

    Click **Connect** to complete the setup.
  </Step>
</Steps>

## Support

For issues with the Redo integration configuration, return processing, or data synchronization, contact **[support@getredo.com](mailto:support@getredo.com)**.

For issues with {integrationProvider_0} access, API credentials, or warehouse operations, contact your {integrationProvider_0} account manager or support team.