> ## Documentation Index
> Fetch the complete documentation index at: https://redo-44af351d-docs-returns-email-query-param.mintlify.site/llms.txt
> Use this file to discover all available pages before exploring further.

# TryNow

> Handle returns for try-before-you-buy orders without issuing refunds

export const integrationProvider_0 = "TryNow"

## What is TryNow?

TryNow is a try-before-you-buy platform for Shopify. It allows customers to
order products without being charged upfront — they try items at home and are
only charged for what they keep after a trial period.

## What Does the Integration Do?

Redo detects when an item was purchased through TryNow and the customer hasn't
been charged for it yet. In that case, Redo skips issuing a refund and instead
notifies TryNow not to charge the customer for the returned item.

This prevents double credits — if the customer was never charged, there's nothing
to refund.

## How to Set It Up

For setup instructions, contact your Redo Customer Success Manager at
**[support@getredo.com](mailto:support@getredo.com)**.

## Support

For issues with the Redo integration configuration, return processing, or data synchronization, contact **[support@getredo.com](mailto:support@getredo.com)**.

For issues with {integrationProvider_0} access, API credentials, or warehouse operations, contact your {integrationProvider_0} account manager or support team.